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Number of items: 9.
Astafieva, N. and Kobzev, D. (Denis) (2008) Indoor allergens sensitisation of allergic patients in urban and rural areas of Saratov region. In: 27th Congress of the European-Academy-of-Allergology-and-Clinical-Immunology, Barcelona, Spain, Jun 07-11, 2008. Published in: Allergy, Vol.63 (Suppl.88). p. 468. ISSN 0105-4538.
(2008) Succeeding through service innovation : a service perspective for education, research, business and government. Cambridge: University of Cambridge Institute for Manufacturing.
Cox, Andrew and Chicksand, Daniel (2008) Rethinking policy options for industry : appropriateness in policies for industry and UK farming and food. Public Administration, 86 (3). pp. 813-836. doi:10.1111/j.1467-9299.2008.00726.x ISSN 0033-3298.
Cunliffe, Melissa and Johnston, Robert (2008) Complaint management and the role of the chief executive. Service Business, Vol.2 (No.1). pp. 47-63. doi:10.1007/s11628-006-0020-9 ISSN 1862-8516.
Johnston, Robert and Clark, Graham (2008) Service operations management : improving service delivery. Harlow: Financial Times Prentice Hall. ISBN 9781405847322
Micheli, Pietro (2008) Promoting a culture of performance management in public sector organisations. In: KPMG (Firm), , (ed.) Holy grail or achievable quest? : international perspectives on public sector performance management. Canada: KPMG, Global Public Sector Practice ; KPMG International.
Pongatichat, Panupak and Johnston, Robert (2008) Exploring strategy-misaligned performance measurement. International Journal of Productivity and Performance Management, Vol.57 (No.3). pp. 207-222. doi:10.1108/17410400810857220 ISSN 1741-0401.
Silvestro, Rhian and Silvestro, Claudio (2008) Towards a model of strategic roster planning and control : an empirical study of nurse rostering practices in the UK National Health Service. Health Services Management Research, Volume 21 (Number 2). pp. 93-105. doi:10.1258/hsmr.2008.007025 ISSN 0951-4848.
Waller, Mathew, Hoek, Remko I. vanβ, Ellinger, Alexander E. and Johnson, Mark (2008) Great divides : internal alignment between logistics and peer functions. The International Journal of Logistics Management, 19 (2). pp. 110-129. doi:10.1108/09574090810895924 ISSN 0957-4093.