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Sujan, Mark-Alexander, Pozzi, Simone and Valbonesi, Carlo (2016) Reporting and learning : from extraordinary to ordinary. In: Braithwaite, Jeffrey and Wears, Robert L. and Hollnagel, Erik , (eds.) Resilient Health Care, Volume 3 : Reconciling Work-as-Imagined and Work-as-Done. CRC Press. ISBN 9781498780568