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Benn, J., Koutantji, M., Wallace, L., Spurgeon, Peter, Rejman, M., Healey, A. and Vincent, C. (2009) Feedback from incident reporting: information and action to improve patient safety. Quality and Safety in Health Care, Vol.18 (No.1). pp. 11-21. doi:10.1136/qshc.2007.024166
