Number of items: 2.
Reynolds, Kate L. and Harris, Lloyd C.
(2009)
Dysfunctional customer behavior severity : an empirical examination.
Journal of Retailing, Vol.85
(No.3, Sp.Iss. SI).
pp. 321-335.
doi:10.1016/j.jretai.2009.05.005
ISSN 0022-4359.
Reynolds, K.L and Harris, Lloyd C.
(2008)
Factors associated with dysfunctional customer behaviour: an empirical study.
In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop
ISSN 978-0-9552-6855-7.
This list was generated on Sat May 4 15:00:24 2024 BST.