2012

Pai, Peiyu and Arnott, David (2012) User adoption of social networking sites : eliciting uses and gratifications through a means–end approach. Computers in Human Behavior, Volume 29 (Number 3). pp. 1039-1053. doi:10.1016/j.chb.2012.06.025

2011

Ghazali , Ezlika , Arnott, David and Mutum, Dilip S. (2011) Conceptualizing and measuring online switching costs. In: 2010 European Conference of the Association for Consumer Research, Royal Holloway, University of London, 30 Jun - 3 Jul 2010. Published in: E - European Advances in Consumer Research, Volume 9 pp. 151-157.

2010

Pai, Pei-Yu, Arnott, David and Tsai, Hsien-Tung (2010) How do hedonic- and utilitarian-oriented e-reader characteristics influence users' adoption decisions? An empirical model from users' perspective. In: Global Marketing Conference: Marketing in a Turbulent Environment, Tokyo, Japan, Sept 9‐12, 2010. Published in: Proceeding of Global Marketing Conference: Marketing in a Turbulent Environment

Pai, Pei-Yu and Arnott, David (2010) The Impact of Initial Trust on Community Membership Acquisition: A Potential Participant's Perspective. In: Transformational Marketing: 2010 Academy of Marketing Conference, Coventry, UK, 6-8th July 2010. Published in: Sessions Programme for the 2010 Academy of Marketing Conference

Pai, Pei-Yu and Arnott, David (2010) Initial Trust Building in Online Community Participation: An Empirical Study from Potential Users’ Perspective. In: Global Marketing Conference: Marketing in a Turbulent Environment, Tokyo, Japan, Sept 9‐12, 2010. Published in: Proceeding of Global Marketing Conference: Marketing in a Turbulent Environment

2008

Ghazali , E., Arnott, David and Harris, Lloyd C. (2008) Conceptualizing online service switching barriers and inducements. In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop ISSN 978-0-9552-6855-7.

Argyriou, Evmorfia, Arnott, David and Melewar, T. C. (2008) Consumer Pleasantness In Online Search Behaviour. In: Australia and New Zealand Marketing Academy Conference 2008. Marketing: Shifting the Focus from Mainstream to Offbeat, Sydney, Australia, 1-3 Dec, 2008. Published in: Proceedings of the ANZMAC 2008 Conference p. 89. ISSN 978-1-86308-143 .

Arnott, David (2008) On service positioning in dynamic markets: Enter the Red Queen. In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop

Argyriou, Evmorfia and Arnott, David (2008) Online retailing: On the primacy of goals in consumers' evaluations of retail websites. In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop ISSN 978-0-9552-6855-7.

2007

Putit, L and Arnott, David (2007) Micro-culture and consumers adoption of technology: A need to re-evaluate the concept of national culture. Academy of Marketing Science Review, 11 (6).

Arnott, David (2007) Research on trust : a bibliography and brief bibliometric analysis of the special issue submissions. European Journal of Marketing, Volume 41 (Number 9-10). pp. 1203-1240. doi:10.1108/03090560710773408

Arnott, David (2007) Trust - current thinking and future research. European Journal of Marketing, Volume 41 (Number 9-10). pp. 981-987. doi:10.1108/03090560710773291

1997

Arnott, David (1997) Antecedents and Consequences of Consumer Relationships-Part I. Journal of Targeting, Measurement and Analysis for Marketing, 5 (3). pp. 199-209.

Arnott, David (1997) Antecedents and Consequences of Consumer Relationships-Part II. Journal of Targeting, Measurement and Analysis for Marketing, 5 (4). pp. 359-364.

1996

FitzGerald , Maureen and Arnott, David (1996) Understanding demographic effects on marketing communications in services. In: International Service Management - New Directions, New Perspectives Conference, Bournemouth, UK, Sep 1995. Published in: International Journal of Service Industry Management, 7 (3). 31-&. ISSN 0956-4233.

1991

Easingwood, Christopher J. and Arnott, David (1991) Management of financial services marketing : issues and perceptions. International Journal of Bank Marketing, 9 (6). pp. 3-12. doi:10.1108/02652329110007165

Easingwood, Christopher J. and Arnott, David (1991) Priorities in services marketing. International Journal of Service Industry Management, 2 (2). pp. 20-37. doi:10.1108/09564239110136839